Dr Chris L Brown

Chris Brown takes a unique approach to helping leaders ignite customer-centric business cultures on a global scale. Alongside his talented colleagues, Chris has spearheaded groundbreaking research in this field, culminating in their findings being showcased in publications such as the Harvard Business Review, Strategy & Leadership, B2B Magazine, and CEO Magazine, among others.

With a keen focus on helping organizations shape cultures that are deeply rooted in customer-centric values, Chris Brown excels in steering companies through the fast-paced changes of today’s technological landscape. His early tenure as a Marketing Director for HP, where he was instrumental in generating over $1 billion in revenue, speaks to his profound understanding of the very real challenges leaders face in fostering an outward-facing business orientation.

Chris’ intellectual curiosity and passion for groundbreaking research took him to Malibu, California, where he earned his Doctorate from Pepperdine University. His academic achievements garnered him the highest honor a business student can aspire to—the prestigious membership in the Beta Gamma Sigma Society, a symbol of excellence and distinction recognized globally.

Chris was the EVP of the Silicon Valley American Marketing Association, the premier Chapter of the World’s Premier Marketing Association from 2007-2011. Chris continues to run National Workshop programs for the AMA in San Francisco, New York & Chicago.

What Chris Brown Talks About

• Customer-Obsessed Leadership, Strategy & Culture Change
• Impact of Technology on Customer Experience (AI, Machine Learning, Social Media)
• Brand and Marketing Effectiveness and ROI
• Customer Insights and Analytics